Utilities

Periodically, phone scammers call Nixa Utilities customers threatening to cut off utility services unless payment is made immediately over the phone or using gift cards. This is a scam.

If you are truly behind on your Nixa Utilities bill payments, we will send paper notices by mail (as well as email notifications if you have signed up for those) notifying you that your bill is past due and that if you do not pay on time, your utilities services will be turned off. Nixa Utilities does not currently call customers when they are past due. Also, we NEVER accept gift cards as a form of payment.

If in doubt, HANG UP. Do not make payment over the phone unless you called our real number 417-725-3229. You can also hang up if a caller says your payment is late, and then call us to see if your account is truly past due. Or, check your account online using NixaPay or myNixa.

Know the difference between a legitimate past-due notice and these threatening scams and be sure to warn vulnerable loved ones.

NOTE REGARDING DEBT COLLECTION:

Nixa Utilities uses National Recovery Agency to collect outstanding balances on utility accounts that are aged more than 180 days. When they seek to collect a debt for Nixa Utilities, they will reference your actual Nixa Utilities account number. If you are contacted by National Recovery Agency, be aware this is indeed a legitimate debt collection attempt. They may call you or use other methods to contact you in order to collect the debt.

Their contact information is:

2491 Paxton St.

Harrisburg, PA 17111

www.nationalrecovery.com

800-773-4503

We offer multiple methods for taking payments 24/7.

• Drop Box: You may leave your utility bill payment in the drop box located at the drive-thru window of the Nixa Utilities billing office located at 707 W. Center Circle.
• Online: We offer online bill pay through the NixaPay portal, where you can schedule payments and sign up for autopay. It is now free to make payments online, no more fee!
• Phone: Call us 24/7 at 417-725-3229 and press 1 to use our automated system to check your balance and pay your bill over the phone.
• Payment Kiosks: We have a new Utility Bill Pay kiosk located inside The X Center at McCauley Park where you can make payment any time the X Center is open. (Check the parks department page for their hours of operation.)
• ACH Autopay: We also offer automatic withdraws (ACH) from your bank account so your bill payment will never be late and this service has no convenience fee. Call us during normal business hours to set this up, or use this form:

We offer multiple methods for taking payments 24/7.