City of Nixa Unveils New Payment Systems

Did you know Nixa Utilities operates using 2 different billing cycles?

About half our customers have their bills issued around the 1^st-3^rd of the month. This is the date your bill is available for view in your online account and the date your bill is emailed to you. (It takes a few additional days for your bill to arrive by mail after that). We refer to this as the early billing cycle.

Likewise, the other half of our customers have their bills issued around the 15^th-17^th of the month; we call this the late billing cycle. It has nothing to do with being late on your payment, just that your bills are generated later in the month.

Regardless which cycle you are on, the next bill you get will look a little different and will have both your account number and PIN number on it.

I normally get my bill by the 3^rd of the month, but have not yet seen my July 2023 bill. What should I do?

Due to the software transition, those who normally see their Nixa Utilities bill around the 3^rd of each month have not yet received their July bill. It is taking us a few more days than usual to generate the first set of bills as we work through the transition of account data from one system to another.

That being said, we now expect these customers to get their first bill from our new system next week (Week of July 10^th, 2023). All customers on the early billing cycle will be able to view their new account balance and digital bill on NixaPay early in the week, and those who get paper bills in the mail should receive those later in the week.

We anticipate your August bill should be issued between the 1^st-3^rd of August as normal.

I normally get my bill by the 17^th of the month, what should I expect?

The kinks we are ironing out in our new system should all be smoothed out by the time we finish the early billing cycle for this month, so right now we anticipate that our late cycle bills will be issued on time. So, if you normally get your bill between the 15^th-17^th, you can expect to see your July bill online or in your email by the 17^th and a few days after that if you get your bill by mail. As always, your due date will reflect that you have 17 days after the bill was issued to make payment, but we will also be flexible with you. Again, we will not be charging late fees and we will not disconnect you for late payment on your June or July bills this year.

Don’t worry!

We are extending the due date for June and July bills. As always, you will have 17 days to pay your bill after the date your bill was issued. This should be reflected in the due date printed on your bill, but even then, we will not be strict about due dates for June or July 2023 bills. We are going to be flexible with you, and we thank you for being patient with us.

We appreciate your continued patience as we work to complete the software transition and help all our customers begin to use our new systems successfully.

Pay Online using NixaPay:

Scroll up on this page to view the instructional videos for how to use NixaPay.

Pay using automated phone system:

Our new automated phone system is working and can accept payments. Call 417-725-3229 and press option #1 to be directed to the automated system through which you can make a utility bill payment. Please note that utility billing staff will no longer be able to accept your credit card payments over the phone as it presents a security risk to you when people see/hear your card number and write it down.

Pay at our Utility Billing Office:

You can still visit the drive-thru, use the after-hours payment drop-box located at the drive-thru, or enter the utility billing office. Keep in mind we are short-staffed and busy taking a higher-than-average call load, so please be patient with our staff.

Coming Soon: Payment Kiosks

A few weeks from now, we will be installing new Nixa Utilities bill pay kiosks at 3 locations in Nixa, where you will be able to make payments with cash, check, or card any day or time.

Warning regarding mailing check payments:

Keep in mind, while you are still able to mail checks to our office to make payment on your bill, we do not encourage this form of payment. This is due to an increasing level of mail fraud happening around the country, whereby thieves are intercepting mail and stealing checks out of envelopes. If your payment is stolen from the mail, you may not know it until you get a message from us saying your bill is past due.